Welcome

The City of Castlegar now brings you the convenience of managing your accounts online and at any time.


TO REGISTER AND SIGN UP FOR UTILITY EBILLING

Once you have a login, you may view details of your utility account including bill summaries, transactions and account balance.  

  1. Click on register on the upper right of the screen. Complete your user name and create a password (requires 7 characters). You will also need to add a name that you would like displayed on your virtual account and an email address.
  2. Click register. Once registration is complete a new screen will appear. 
  3. Click on My Profile and select add a new account.
  4. Select account type UB-Utility billing.
  5. Enter your 13 digit account number, found at the top left hand side of your utility bill and access code/PIN from the right hand side of your utility bill, select your preferred utility billing communication, confirm your email address and click save account. (You may add more than one utility account by choosing save and add another account).

To view your utility account place your cursor over the online services tab above the City logo and click on utility billing.


TO REGISTER AND VIEW YOUR TAX ACCOUNT

If you are registered, you may view details of your tax account including assessments and bill summaries.

  1. Click on register on the upper right of the screen. Complete your user name and create a password (requires 7 characters). You will also need to add a name that you would like displayed on your virtual account and an email address.
  2. Click register. Once registration is complete a new screen will appear. Click on My Profile and select add a new account.
  3. Select account type PT-Property taxes.
  4. Use the 8 digits after the 201 of your roll number (including the decimal) and access code from your property tax notice for the roll and access code fields. Click save account. (You may add more than one property tax account by choosing save and add another account).

To view your property tax account place your cursor over the online services tab above the City logo and click on property taxes.


TO CLAIM YOUR HOME OWNER GRANT

  1. Click “Claim Home Owner Grant” in the Quick Links.
  2. The jurisdiction number will be 201.
  3. The roll number is the 8 digits in the top right hand corner of your tax notice, following the following the 201.  Include the decimal (e.g. 12345.123).
  4. The access code/PIN can be found on your tax notice in the top right hand corner.
  5. Complete the Home Owner Grant form and click claim. A confirmation will appear, click cancel to edit or okay to continue. Once your application has been submitted you should print a copy for your records by clicking the print button.


We are dedicated to protecting your privacy and safeguarding your personal financial information. This is a secure site.

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